Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the services offered by Inter Gulf Travels Ltd. (“Inter Gulf Travels”, “we”, “us” or “our”), a government-licensed Hajj & Umrah and travel agency established in 2002 and operating under Hajj License No. 071. They apply to all bookings, enquiries and services, whether made in person at our office, by telephone, by WhatsApp, by email or through our website.

1. Definitions

“Client”, “you” or “traveller” means any person who books, requests or uses our services. “Services” means Hajj and Umrah packages, visa processing, air ticketing, hotel booking, tour packages and any related arrangement. “Third Party Supplier” means airlines, hotels, transport providers, the relevant Hajj/Umrah authorities and any other independent provider whose services form part of your booking.

2. Bookings & Confirmation

• A booking is confirmed only after we have received the required deposit or full payment and issued you a written confirmation or invoice.
• You are responsible for ensuring that all names, dates, passport details and contact information you provide are complete and exactly match your passport. We are not liable for losses arising from incorrect information supplied by you.
• Prices, package inclusions and availability are subject to change until your booking is confirmed. Quotations are valid only for the period stated on them.
• Hajj and Umrah quotas, flight seats and hotel allotments are limited and allocated on a first-confirmed basis. Early confirmation is strongly recommended.

3. Payments

• A deposit is required to secure most bookings, with the balance payable by the date stated on your invoice. For Hajj and seasonal Umrah packages, payment deadlines are tied to government and airline schedules and must be met to retain your place.
• Full payment is required before the issuance of air tickets, visas or final travel documents, unless otherwise agreed in writing.
• Payments may be made by the methods we advise at the time of booking. You are responsible for obtaining and retaining a receipt for every payment.
• Government fees, airline taxes, fuel surcharges and currency-exchange fluctuations may affect the final price. Where an increase is imposed by a Third Party Supplier or authority after confirmation, the difference may be passed on to you.

4. Cancellation & Refunds

Cancellations must be requested in writing. Refunds, where applicable, are calculated after deducting non-recoverable costs already incurred on your behalf and the charges levied by Third Party Suppliers. The following principles apply:

• Visa fees, embassy fees and processing charges are non-refundable once an application has been lodged.
• Air tickets are subject to the fare rules of the issuing airline. Many fares are partially or wholly non-refundable, and airline cancellation or re-issue penalties apply.
• Hotel and ground arrangements are subject to the cancellation policy of each property or supplier, which can be strict during the Hajj season and peak periods.
• Hajj and Umrah packages are subject to the rules of the Ministry of Religious Affairs, the Hajj Agencies Association of Bangladesh (HAAB) and the relevant Saudi authorities. Government-mandated charges are non-refundable.
• An administrative service fee may be retained on all cancelled bookings to cover the work already performed.

Approved refunds are paid to the person who made the original payment, by the same method where possible, within a reasonable time after the relevant suppliers have released the funds to us.

5. Changes & Amendments

• Requests to change names, dates or itineraries after confirmation are subject to availability and to the charges imposed by the relevant suppliers, plus an amendment fee.
• We reserve the right to make reasonable changes to your itinerary, hotel or flight where circumstances beyond our control require it. Where a change is significant, we will inform you as soon as practicable and offer the closest available alternative.

6. Passports, Visas & Travel Documents

• It is your responsibility to hold a passport valid for at least six months beyond your date of travel, with sufficient blank pages, and to provide all documents we request on time.
• While we process visa applications on your behalf with care and expertise, the grant or refusal of any visa is the sole decision of the relevant embassy, consulate or immigration authority. A visa refusal is not the fault of, and is beyond the control of, Inter Gulf Travels.
• We are not liable for any loss arising from a visa delay or refusal, from incorrect or incomplete documents supplied by you, or from your being refused boarding or entry by an airline or immigration authority.
• You are responsible for complying with all health requirements, including any vaccinations (such as the meningitis vaccine required for Hajj and Umrah) and any rules issued by the Saudi or Bangladeshi authorities.

7. Conduct During Travel

You agree to behave respectfully, to follow the lawful instructions of our guides and group leaders, to observe the laws and customs of the countries you visit, and to respect the sanctity of the holy sites. We may, without liability, decline to continue providing services to any person whose behaviour endangers others or seriously disrupts a group, and no refund will be due in such cases.

8. Force Majeure

Inter Gulf Travels shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond our reasonable control. These include, but are not limited to, acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, strikes, government action, changes to Hajj or Umrah quotas or rules, airline schedule changes or cancellations, airspace or border closures, and adverse weather. In such circumstances, any refund is limited to amounts we are able to recover from the relevant suppliers.

9. Limitation of Liability

• Inter Gulf Travels acts as an agent that arranges and coordinates services provided by Third Party Suppliers. We exercise reasonable care in selecting and arranging these services, but we do not own or operate the airlines, hotels, transport or facilities concerned.
• We are not liable for the acts, omissions, delays, defaults or negligence of any Third Party Supplier, nor for loss, damage, injury, illness or death not caused by our own negligence.
• We are not responsible for loss of or damage to personal belongings, money or documents. You are strongly advised to arrange appropriate travel and medical insurance.
• To the maximum extent permitted by law, our total liability in connection with any booking shall not exceed the total amount paid by you to us for the affected service.

10. Insurance

Travel and medical insurance is not automatically included in our packages unless expressly stated. We strongly recommend that every traveller obtains adequate insurance covering medical expenses, repatriation, cancellation and personal belongings for the full duration of the trip.

11. Complaints

If a problem arises during your trip, please raise it immediately with your guide or group leader and contact our office so that we can try to resolve it on the spot. Any complaint that cannot be resolved at the time should be submitted to us in writing within 30 days of your return, so that we can investigate it fully.

12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any dispute arising out of or in connection with these Terms or your booking shall be subject to the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in law, regulation or our practices. The version in force at the time of your booking applies to that booking. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about these Terms, please contact us at intergulfg47@gmail.com, call 01711 358939, or visit us at 31, Purana Paltan, KR Plaza, 5th Floor, Dhaka-1000, Bangladesh.